Our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges or refunds on eligible items within 20 calendar days of delivery, provided they meet the conditions outlined below.
1. Return & Exchange Eligibility
To be eligible for a return or exchange, your item must meet all of the following requirements:
- The item must be in new, unused, and unworn condition.
- Items must be returned in their original packaging with all original tags attached.
- Items must be unaltered and free of any odor, stains, or signs of wear. No exceptions will be made.
- Refunds cover the cost of the returned item(s) only. Original shipping fees are non-refundable.
2. Final Sale & Non-Returnable Items
The following items are final sale and are not eligible for exchange or refund:
- Items marked as Clearance or Final Sale.
- Undergarments and intimate apparel due to hygiene reasons.
- All orders placed during special promotional events, including Black Friday and Cyber Monday sales.
3. Return Shipping & Package Protection
- Customers are responsible for covering return shipping costs to our warehouse.
- We strongly advise insuring your return shipment and using a trackable courier service, especially for high-value orders.
- 3TH NBRHD is not liable for packages that are lost, damaged, or undelivered to our warehouse during transit.
- To ensure a smooth exchange process, we recommend shipping your items back promptly, as replacement inventory availability cannot be guaranteed.
4. Processing Times
- Upon receiving your returned item(s), we will inspect them and send you an email notification confirming receipt.
- The evaluation and exchange/refund processing typically takes 10–15 business days from the date your package arrives at our warehouse.
5. Contact Us
For any return or exchange inquiries, please reach out to our customer service team at Team@3thnbrhd.us.