This Shipping Policy governs how orders are processed and delivered when purchased from www.3thnbrhd.us (“we,” “us,” “our”). By placing an order with 3TH NBRHD, you agree to the terms described below.

1. Order Processing

  • Orders are processed and prepared for shipment after your payment is confirmed.
  • Order processing usually takes 1–2 business days (excluding weekends and major holidays).
  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Rates & Delivery Times

We offer shipping to both domestic and international destinations. Shipping costs are applied as follows:

  • Free Shipping: Available on all orders of $100.00 USD or more (applied automatically at checkout).
  • Flat-Rate Shipping: A flat fee of $6.99 USD applies to all orders under $100.00 USD.

Domestic Shipping (U.S.)

  • Estimated delivery time: 5–7 business days from the date of shipment.
  • Delivery timelines begin once the order has been shipped, not from the date the order was placed.
  • Delivery timeframes are estimates only and may vary due to carrier performance, destination, weather, or other external factors.

International Shipping

  • Estimated delivery time: 7–16 business days after shipment, depending on destination.
  • International timelines are estimates and may be affected by customs clearance, import regulations, carrier delays, and other factors outside our control.

3. Shipping Protection (Optional)

  • We offer optional shipping protection at checkout for a nominal fee.
  • Shipping protection covers lost, stolen, or damaged packages during transit.
  • If selected, shipping protection must be added to your order at the time of purchase.

4. Tracking Your Order

  • Once your order ships, you will receive a tracking number via email.
  • Tracking details are provided by the shipping carrier and may take up to 24 hours to update in their system after dispatch.

5. Delivery Delays & Carrier Issues

  • Estimated delivery timelines are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, severe weather events, or public holidays.
  • If your package is significantly delayed, please contact the carrier directly with your tracking number or reach out to our support team for assistance.

6. Incorrect Address or Undeliverable Packages

  • Please double-check and ensure your shipping address is correct and complete before completing checkout.
  • If a package is returned to 3TH NBRHD due to an incorrect or incomplete address provided by the customer, the customer may be responsible for additional re-shipping charges.

7. Lost or Damaged Packages

  • If you believe your order is lost or it arrives damaged, please contact our customer service team as soon as possible with your order number.
  • If shipping protection was purchased, claims will be processed according to the protection plan terms.
  • Without shipping protection, we will assist you in opening a claim with the carrier, but reimbursement or replacement cannot be guaranteed.